Return Policy
Distributor returns and precautions:
After the distributor confirms how much goods to purchase, the distributor is fully responsible for selling them. If they cannot sell them, they must absorb it themselves. This is a distribution. If the goods sold to distributors, the distributors cannot return them at will.
Product defects:
If the goods sold by the distributors are defective, they can request returns, exchanges or repairs from the supplier or company in accordance with the Consumer Protection Law or the
terms of the contract.
Consignment model:
If the goods are sold on consignment, the distributor may not have the right to return the goods directly and needs to negotiate with the supplier.
Return method:
Return methods may include mailing or going to a designated location, etc. The specific method depends on the contract and the supplier's regulations.
Retain receipts:
When returning goods, you should retain the purchase receipt (such as invoice) and related proof of purchase to facilitate the return procedure.
Preserve the original appearance of the goods:
The returned goods should be kept intact and the original packaging should be properly preserved.
If you need to return the goods, please contact the customer service staff within 7 days of receiving the goods and provide "name", "order number", "contact number", "return product name", "return reason and photo" and other information. After receiving the information, the customer service staff will assist you in the return and exchange.
Customer service email: info.tpe@glproduction.com
Customer service hotline: (02)2759-7676
Contact address: 5F, No. 1-1, Tianmu East Road, Shilin District, Taipei City
Replacement instructions
We only provide replacement products if the products are defective or damaged. If you need to exchange the same item, please send an email to "info.tpe@glproduction.com" and send your product to 5F, No. 1-1, Tianmu East Road, Shilin District, Taipei City
Returns are not accepted in the following cases:
Product inspection period exceeds 7 days.
Customized products
Products have been opened and used, or damaged by human factors, such as: stains, malfunctions, damage, wear, abrasions, scratches, dirt.
The packaging of the returned product is damaged or incomplete, or the invoice and accessories are missing.
Malicious or large-scale returns.
To complete the return procedure, you must provide a receipt or proof of purchase.
Refund instructions
The refund amount only includes the purchase price of the returned product itself, and does not include the shipping fee or other related handling fees when the original order was sent out. The shipping fee for the return logistics will be borne by the dealer.
If there are gifts in the order for return, if the total amount after deducting the returned goods does not reach the gift standard, the gifts must be sent back in a new state, otherwise the original price of the gifts will be deducted when refunding (deemed as purchase)
Refund method
Credit card payers: After confirming the return is successful, the amount will be directly refunded to the original credit card account.
Cash on delivery payers: After confirming the return is successful, the refund fee will be transferred to the bank account you provided.